AGENCY SERVICES
CLIENT RETENTION IN TIMES OF ESCALATING CONFLICT
CONTEXT
While agencies put much effort and resources into new business development, keeping clients happy is sometimes overlooked. In fact, minimising client churn is the key for a thriving business.
HOW GLU CAN HELP
When things get rough, we move in to lead and run your critical projects assessing the agency-client collaboration inside-out.
THROUGH
EXPERIENCE
we know the business from both ends under countless circumstances
THROUGH
PARTICIPATION
we get the jobs at hand done, instead of staying on the side-line
THROUGH
IMPARTIALITY
we assess and resolve the tensions with an unbiased and fresh perspective
AGENCY BENEFITS
growing from core
sustain and nurture existing client relations rather than chasing the next, distant opportunity
investing wisely
a moderate invest into tangible support with critical real-life projects (which may be billable)
acting in due time
a strong sign of commitment to the client while the window to get things fixed is still open